you need to know about CanopyLAB’s integration with Zoom

With CanopyLAB’s Zoom integration, you can host a livestream session within any course on the platform. Schedule video conference meetings that enable synchronous learning so that you and your learners can collaborate and interact in real time through Zoom.

Zoom Settings: Authorization

To use CanopyLAB’s Zoom integration, you will have to use your personal Zoom account. If you don’t already have a Zoom account you will be able to create a free host account. If you already have an account, you will be able to use the host package you have with Zoom.

I. Zoom Marketplace Authorization

1. Head over to https://marketplace.zoom.us/ and sign into your personal Zoom account.

2. Next, search for “CanopyLAB” in the App Marketplace to be redirected to the CanopyLAB App page as shown below.

3. Click on “Visit site to Install” located on the top right of the page

4. Choose your learning environment: You’ll be redirected to “the LAB” platform www.student.canopylab.com , however you are also able to switch to another specific environment as shown below. Once you’ve chosen the environment, click “Continue”.

5. Sign into the platform using your personal account.

6. Access your Account Settings and select the Zoom account settings on the bottom left of the screen.

7. Click on the “Add to Zoom” button.

8. Next, sign into your personal zoom account.

9. You will be taken to the authorization page (view image below) so that you can allow CanopyLAB to access your Zoom account and host meetings directly on your platform – as simple as that! 

Note: Every time you disconnect your Zoom account to sign in using a different account, you will be redirected to the authorization page. This will allow you to install the CanopyLAB on Zoom’s App Marketplace, you can read more about the app here.  For more information on disconnecting or switching between accounts head over to the section called “Administering your account”.

Zoom Access

II. CanopyLAB Account Settings Authorization

1. Sign into your CanopyLAB platform.

2. Access your Account Settings and select the Zoom account settings on the bottom left of the screen.

3. Click on the “Add to Zoom” button.

4. Next, sign into your personal zoom account.

5. You will be taken to the authorization page (view image below) so that you can allow CanopyLAB to access your Zoom account and host meetings directly on your platform – as simple as that!

Note: Every time you disconnect your Zoom account to sign in using a different account, you will be redirected to the authorization page. This will allow you to install the CanopyLAB on Zoom’s App Marketplace, you can read more about the app here.  For more information on disconnecting or switching between accounts head over to the section called “Administering your account”.

Zoom Access

Note, if you are a host, you can also sign in directly from a course you are editing following these steps:

1. Click on the host folder to edit the course you are working on 

2. Next, select which course unit you’d like to host a livestream session

3. Click on the “Sign In” button on the Zoom feature as shown in the image below; this will give CanopyLAB authorization to connect your Zoom account, then repeat steps 5 and 6 above.

Host a livestream within your course

Remember that you can only create a livestream if you are a host on the CanopyLAB platform – any user enrolled in the course will be able to participate in a scheduled meeting!

Now that you have signed into your Zoom account, you are ready to schedule a meeting! Watch the step-by-step instructions in this video where we show you how to schedule your first meeting using the Zoom feature: Click here to access the video. You can also choose to follow the steps here:

1. Click on the blue “Schedule a meeting” button on the left corner of the Zoom feature

2. A pop-up will appear prompting you to fill in all the meeting details including:

a. Meeting topic and description.

b. Date and time.

c. Duration and recurrence.
 
d. Require participants to register to the meeting beforehand.
 
e. Generate a meeting password.
 
f. Additional meeting options such as: enable video and audio, mute participants upon entry, record the meeting automatically and more!
 
3. After completing the meeting details, click the blue “Save” button and voila- you have created your first Livestream.
 
4. Need to make a last minute change? No problem! Just access the course in edit mode once again (Step 1) and head over to the unit where you’ve created the livestream. On the top left of the meeting you’ve created click on the three horizontal dots to open the settings and access the meeting options once again.

Joining a livestream

After publishing the course, participants will be able to access the livestream.

1. The following is visible to all course participants (see image below):

a. Meeting name and description

b. Date and time

c. A “Start” button

2. Any user enrolled in the course can access the livestream within a specific unit by clicking on the “Start” button at the time of the scheduled meeting once the HOST has started the meeting.

3. Remember: Some hosts will require you to register to the livestream beforehand.

4. If the host has required a meeting password, you will be prompted to insert the password before entering the live session.

5. When it is time for you to join the meeting, click on the “Start” button to get the Zoom call started. A window will pop up (as shown below) and you will be able to participate in the live conference meeting without having to download or access the Zoom feature on a different browser.

6. Here you can access all of the Zoom features you are familiar with from joining with your device audio, accessing the chat and viewing the participants. 

7. Host and participate in your real time conferences without having to leave the course unit on your CanopyLAB platform!

Administering your account authorization

There are two options for you to administer your account directly on the CanopyLAB platform (see image below).

1. Sign out: By clicking on the “Sign Out” directly on the Livestream Zoom feature in the course, you log out of your account and are able to log into a different account. Remember that the CanopyLAB app will still be linked to your Zoom account.

2. Disconnect account: By clicking on the “Disconnect account” button, you are deauthorizing and uninstalling the CanopyLAB app on your Zoom marketplace. This means you are revoking CanopyLAB’s access and connecting to your Zoom account. This means that the next time you want to use the Livestream feature on the platform, you will have to grant the CanopyLAB app authorization once again (See Connect Your Zoom Account above)

How to uninstall the CanopyLAB App

To uninstall the CanopyLAB from your Zoom account follow the next steps:

1. Log into your Zoom account.

2. Head over to the Zoom App Marketplace.

3. Click on the “Manage” button and select “Installed Apps”; you can also directly search for CanopyLAB .

4. Select the CanopyLAB app.

5. Click the “Uninstall” button.

To uninstall the CanopyLAB from your Zoom account follow the next steps:

1. Sign into your CanopyLAB account

2. Head over your personal Account Settings.

3. Click on the “Zoom” button on the left side of the screen.

4. Select the CanopyLAB app.

5. Click the “Disconnect” button.

We understand that you should not worry about down time or bugs when delivering amazing digital learning experiences. That’s why we have set a high bar for quality, service uptime and answer time for customer service eniorings – making you feel safe and in good hands.

What you need to know

  1. Uptime is based on the Five nines standards, which is defined by an operational uptime of 99,999 percent.
  2. If there are disruptions in our service, it is clearly indicated with a banner directly in the platform, which explains the features that are affected and the timeline to correct any disruptions.
  3. If we fall short of our 99.99% uptime guarantee, we’ll refund customers on the Enterprise plan and above the amount your workspace paid during the period our software was down.
  4. Refunds are issued as service credits that can only be used to extend your software subscription, they cannot be exchanged for cash.
  5. Service credits are capped at 10 days paid service.
  6. Scheduled down time will be advertised 48 hours in advance
  7. Down time does not include the following:
    a. Feature speed
    b. Problems related to external apps or third party software
    c. Scheduled downtime or maintenance
    d. Issues related to your Internet connection
    e. Delays in the publication of posts, likes, comments, shares, uploads or publications of courses or course materials


Need help?

If you need assistance connecting or configuring CanopyLAB for Zoom with your Zoom Account, we’re here to help!

Please contact CanopyLAB Customer Success using the dedicated email address you received for your account. If you do not have access to that address, you can contact our support team via support@canopylab.com. We will reply to you within one business day to answer your question or get additional information from you in order to route your request to the right team.

Our customer service chat is open 350 days per year.
The customer service chat is open 9 AM – 9 PM GMT+1.
If you contact is outside the hours the customer service chat is open, please allow 48 hours for a response during the work week.


Customer support

Our customer service chat is open 350 days per year.
The customer service chat is open 9 AM – 9 PM GMT+1.
If you contact is outside the hours the customer service chat is open, please allow 48 hours for a response during the work week.